The Usability Consultancy Services that Vendella Design Ltd offers are based upon the international standard on usability (ISO 9241: Part 11). This standard provides a complete and succinct definition of usability:
“The extent to which a product can be used by specified users to
achieve specified goals with efficiency, effectiveness and satisfaction, in
a specified context of use.”
The framework requires understanding and defining the Business Objectives for the product, understanding exactly who the users are, or will be - and the environment in which they work - and understanding what both the Business and the users hope to achieve by using the product.
This knowledge, supported by recognised methods and techniques, can be translated into a product or system which is intuitive, easy to learn, effective and satisfying to use.